Jira and Confluence share user accounts. You can obtain an account for both by self-registering. (Note that this account is separate from your Sakai account on Collab, http://collab.sakaiproject.org.)


Sakai uses Atlassian's Jira software for issue management. It is used to track bug reports, suggestions for new functionality, tasked work, community contributions, etc. Outlined below are the general practices, procedures, and definitions adopted by the Sakai community for using Jira.


Issue Type

Issue Type

Definition for Sakai


An error in design or implementation which directly impedes a user from achieving their expected result.


A new capability being added to Sakai.

Feature Request

A desired capability, which may be selected for implementation in a future release of Sakai.

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Contributed Patch

A community-contributed patch to a particular version of sakai. The origin of such issues may lie in Bugs or Feature Requests which Sakai has not yet evaluated for implementation. Under such circumstances a linked issue is generally created by cloning the orignal issue in order to track Sakai's work on the issue. [Use at your own risk!]




Definition for Sakai


Issue is under consideration.

In Progress

Issue is actively being worked on.


Issue was thought to be resolved, however, it did not pass QA and needs further work.


Issue has been addressed and is ready for testing.


Work on issue is complete and has passed testing.



Definition for Sakai


Issue is under consideration and/or actively being worked on.


Issue has been addressed through changes to the design or code. When viewing an issue, the "Subversion Commits" tab provides specific details regarding code changes.

Won't Fix

Issue will not be addressed because it does not match project goals. Such an issue might become a Feature Request.


Issue turned out not to be a problem with Sakai. Such an issue might result in a Feature Request or become an entry in the Sakaipedia if it is a common point of confusion.


Issue is a duplicate of a previously submitted issue. A link to the original issue is added so that progress on the issue can be easily accessed.


Not enough information has been provided to identify the issue.

Cannot Reproduce

Issue cannot be reproduced. Perhaps it was a non-Sakai problem or it was resolved as a by-product of other work.


Each Jira issue has an Affects Version and a Fix Version. Generally speaking Sakai uses these values to indicate:

Both of these versions, however, are not necessarily meaningful for all issue types. The table below summarizes how they are used in the context of specific issue types.

Issue Type

Affects Version

Fix Version


Version in which bug was identified.

Version in which bug is expected to be or has actually been resolved. (star)


Not required, but may provide useful context for comments on the issue.

Version in which new capabilitity is expected to appear or has appeared. (star)

Feature Request

Not required, but may provide useful context for comments on the issue.

Not applicable. (Note that Feature Requests selected for implementation are currently converted to one or more Tasks for tracking the actual work.)

Contributed Patch

Version to which the patch can be applied.

Not applicable. (Note that Contributed Patches are cloned to provide a separate Bug or Feature Request for tracking Sakai work on the issue.)

(star) For both Bug and Task issues the fix version depends on whether the issues is unresolved ("expected" fix version) or resolved ("actual" fix version). For unresolved issues, which are still being worked on, the fix version is set to the "whole" release number (e.g., 2.1.0, 2.1.1, 2.2.0) in which the issue is expected to be resolved. For resolved issues, the fix version is initially set to the actual interim QA release number (e.g.,, in which the issue was resolved; after a release is made, the interim QA release versions are merged into the last QA version number for clarity, (i.e.,,,, were merged into

Further notes on Version Numbers

When development work predominates on a branch – prior to a the branch entering QA – the version number to report issues against is basically a moving target. In other words, as fixes are checked into a branch, there is currently no change in the version used to refer to that branch; the SVN revision number, however, does change, so use that if you need to track that level of granuliarty. For instance, for issues encountered on the trunk branch, report the Affects Version as "Nightly/SVN-Trunk"; for issues encoutered on a production/maintenance branch that is not yet in QA, report the Affects Version as <version>.000 (e.g.,, When such issues are resolved prior to QA, the Fix Version is similar set, which helps identify potentially transient issues that might not need full attention during QA.


The Priority field in Jira is used by Sakai to reflect a combination of issue characteristics, including:

In practice, the Jira Priority field is utlized by Sakai at two times: during prioritization of requirments for implementation and when making decisions on what will actually appear in a release. Initial priorities, when an issue is first reported, may be changed to reflect those needs.

As a release date approaches, prorities will also be adjusted – and lowered, if necessary – to reflect the decreasing availability of time and resources.


Definition for Sakai


Release will not be completed until issue is resolved.


Issue will most likely be resolved for release.


Issue should be resolved for release.


Issue may be resolved for release.


Issues that might be resolved before a release.





Security Level

General Workflow

What happens when an issue is created in Jira? The workflow for a given issue is dependent on what type of issue it is. The sections below describe the overall path an issue of given type will follow. Guidelines are also presented for the variours groups interactig with issues, such as Designers, Developers and QA, and discuss when and how to adjust an issue's status, resolution, versions, etc.

General Workflow by Issue Types


  1. Issue is Opened.
  2. Issue is vetted for accuracy and completeness of information and linked to related issues.
  3. Initial estimates of the scope of the bug and the resources required to address it are made and the reported Priority and Fix Version are updated accordingly.
  4. Issue is assigned to an appropriate individual.
  5. An issue may be re-assigned to others or Watchers added to facilitate discussion of its resolution. The Priority, Fix Version, Components, etc. may also be updated as necessary.
  6. Assignee Resolves issue with relevant Resolution, when work is completed, and updates Fix Version as necessary.
  7. QA team verifies resolution of issue. (QA verification only occurs against known releases, not against the SVN Trunk.)


Feature Requests

Contibuted Patches

General Workflow by Task


The workflow for the requirements process (post Sakai 2.1 release) is being developed in the Sakai Working Group: Requirements Process.

Designers and Developers

  1. A Bug or Task issue is assigned to someone to work on.
  2. Work begins on issue. Issue is updated, modified, re-assigned, etc. as necessary to achieve resolution.
  3. When work is done, Issue is resolved as "Fixed" (or "Won't Fix" if necessary), and meta-data fields are updated accordingly:

Quality Assurance (QA)

  1. QA personnel select an appropriate issue from the list of issues "QA Awaiting Verification".
  2. An attempt is made to verify the issue.


Email Digest/Summaries

You can subscribe to filters in Jira and receive an email summary of the filter's contents at a time interval you specify.

For folks interested in a daily summary of updates in the Sakai project in Jira, you should subscribe to the "Updated in Last 24 Hours" filter. (Note that the time of day when you subscribe is the time of day when Jira will send you digest, so might want to subscribe to the filter early one morning.)

Jira can also send you on-event notification emails, such as whenever an issue is created, updated, resolved, closed, etc. If you are interested in receiving such emails, then please contact knoop@umich.edu.