A working group on "Faculty Support" held a discussion at the 8th Sakai Conference, Dec. 4th, 2007, in Newport Beach.
Facilitator: Robin Hill, University of Wyoming
Recorder: Jon Hayes
1. What are the most effective ways to provide faculty support for online teaching technology?
2. What will be the most effective ways to support faculty with Sakai, in particular?
Bottom-up: Answer detailed low-level immediate needs
Have Sakai look like a portal w/ faculty support, obvious HELP button
Don't want to re-create the wheel
Existing Confluence space in "User" for support documents
Email notification within Confluence
Faculty want to know what students have available
User Support -
Support "How" faculty are using it.
Cross Referencing, Searching, make it easier.
Context-sensitive Help, Users want to use it but don't find it "useful"
Holes in existing documentation system that is run by IU
Documentation initiative started a few months.
Videos vs. Documentation
Submission Process for adding to Help Documentation
FAQ for faculty support - *depends on implementation.
Master FAQ for Sakai, starting with fac-support (channeling faculty themselves to their fac-support offices, for now)
Faculty Support Group Discussion: