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  1. A user (anyone) creates an Issue (please see #Create Issue Detailed Instructionsfirst)
    • Issue is automatically assigned to a Awaiting Review status
  2. CLE team member verifies the issue for accuracy (i.e. is it an actual issue) and completeness of details.
    • Complete and valid issues are set to status Open and assigned to a user or group (e.g. Samigo Team or CLE Team) who can resolve it.
    • The team member may resolve the issue as Duplicate, Incomplete, or Cannot Reproduce if appropriate (see #Resolution).
  3. Assignee selects Start Progressand begins to work on the issue (as time and priorities allow)
    • Assignee selects Stop Progress if they are not going to work on the issue anymore for a few days and it is not resolved
  4. Assignee sets the issue to Resolved with the relevant #Resolutionwhen work is completed
    • For tasks, if there is nothing explicit for the QA team to test, then the issue is Closed without testing.
  5. QA team selects Start QAand begins verifying the issue
    • QA team member selects Stop QA if they are not going to complete the testing on the issue within a short time frame
  6. QA team verifies resolution of the issue and adds a comment with details of the testing results and process.
    • If verification fails, then it is Reopened for further work (automatically re-assigned to the user who resolved it)
    • If verification succeeds then QA marks the status as Verified (indicating it has been Tested)
  7. Release Manager merges the issue (if it is a bug) to previous supported and affected releasesreleases 
    • The associated version merge status is set to Resolved   (see #MergeStatus)
    • The issue is Closed by the Release Manager when the last merge has been completed

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  • (Fixed) Developers should do the following when fixing issues:
    1. All commits to subversion must include the corresponding JIRA number as the first word in the commit message. For example: svn commit -m "SAK-1234 fixed the uncaught NPE"
    2. If you are implementing a Feature Request or Contributed Patch, first use Move to covert the issue type to a Task
    3. If working in a branch, first merge your branch to trunk before resolving the issue
    4. Update Fix Version to the next major release version, do not use alpha or beta releases (e.g. use 2.8.2, 2.9, 2.10 : do NOT use 2.9b07, 2.9a1, trunk)
    5. Add a Test Plan under "Testing"
    6. Add relevant "Release Notes"
    7. Check the boxes, if appropriate, for Property addition/change required and/or Conversion Script Required
    8. Selects Merge for previous supported and affected releases (e.g. 2.8 Status) for bugs only (features are NOT merged back)
  • (Reopened) If QA reopens an issue:
    1. QA sets the Affects Version to the version tested
    2. In the process of verifying the issue, if you discover a different problem, create a new issue to capture it, rather than re-opening the current issue and re-using it; reserve re-opening only if the original problem is still present.
    3. Some issues can not be easily verified and may require special testing conditions or input from developers.
  • (Duplicate) If it duplicates a previous issue, then the newly opened issue is:
    1. Linked to the original issue as "duplicates"
    2. Commented with a note to look at the linked-to issue to track further progress
    3. Closed with a Resolution of "Duplicate"
    4. Fix Version and should be set to "Unknown"
  • (Incorporated) If it is incorporated into a previous issue, then the newly opened issue is:
    1. Linked to the original issue as "incorporated by"
    2. Commented with a note to look at the linked-to issue to track further progress
    3. Closed with a Resolution of "Incorporated"
    4. Fix Version and should be set to "Unknown"
  • (Non-Issue) If it turns out that the issue was the result of a mis-understanding of how Sakai operates, then:
    1. An effort is made to clarify the situation.
    2. If the mis-understanding does not suggest a design flaw, then it is Closed with a Resolution of "Non-issue"; otherwise, the design flaw could be captured to Bug or Feature Request.
    3. Fix Version should be set to "Unknown"
  • (Incomplete) If insufficient information is provided to describe the issue, then:
    1. A comment is added to ask the user to include the needed information (should list the information needed)
    2. The issue is closed with a Resolution of "Incomplete"; issue can always be Reopened.
    3. Fix Version should be set to "Unknown"
  • (Cannot Reproduce) If the issue cannot be reproduced on one of the QA test servers, then:
    1. A comment is entered to indicate what was attempted to reproduce the issue (e.g. "followed steps in issue")
    2. The issue is closed with a Resolution of "Cannot Reproduce"; issue can always be Reopened.
    3. Fix Version should be set to "Unknown"

Anchor
MergeStatus
MergeStatus
Branch Merge Status

Each branch has it's own status of the fix for it's branch. The field labels look like 2.9.x Status, 2.8.x Status, etc. These statuses do not tie directly into the overall ticket status and only the Branch manager should update this status.

ResolutionDefinition for Sakai
NoneNo merge needed for this ticket (i.e. only should be applied to
trunk or whereever it was committed)
MergeThe code changes related to this ticket should be merged into
the x branch.
ResolvedThe code changes have been merged
Closed<needs definition. perhaps a superfluous status?>
Won't Fix

Means the merge to the branch cannot be done and will not
be done (usually a reason is given in the comments - this is super
rare)

Anchor
Version
Version
Version

Each Jira issue has an Affects Version and a Fix Version. Generally speaking Sakai uses these values to indicate:

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