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Basic Workflow

  1. A user (anyone) Creates creates an Issue (please see #Create Issue Detailed Instructions first)
    • Issue is automatically assigned to a "Awaiting Review" status
  2. CLE team member Verifies verifies the issue for accuracy (i.e. is it an actual issue) and completeness of details.
    • Complete and valid issues are set to status Open
    • The team member may resolve the issue as Duplicate, Incomplete, or Cannot Reproduce if appropriate (see #Resolution).
    • The issue may be linked to other related issues.
    • The issue will be assigned to a user or group (e.g. Samigo Team or CLE Team) who can resolve it.
    • The Priority may be adjusted
    • Other attributes may be changed as needed, (Components, Affects Version, Security Level, Original Estimate, etc.)
  3. Assignee selects Start Progress and begins to work on the issue (as time and priorities allow)
    • Assignee selects Stop Progress if they are not going to work on the issue anymore for a few days and it is not resolved
  4. Assignee selects Resolve Issue with sets the issue to Resolved with the relevant #Resolution when work is completed
    • For tasks, if there is nothing explicit for the QA team to test, then the issue is Closed.
  5. QA team Validates verifies resolution of the issue and adds a comment with details of the testing results and process.
    • If verification fails, then it is Reopened for further work (automatically re-assigned to the user who resolved it)
    • If verification succeeds then QA marks the status as Validated Verified
  6. Release Manager merges the issue (if it is a bug) to previous supported and affected releases
    • The associated version merge status is set to Resolved
    • The issue is Closed by the Release Manager when the last merge has been completed

Details

General Workflow

  1. Anyone may Create an Issue (see #Create Issue Detailed Instructions)
  2. Assignee will Review issue is for accuracy and completeness of information.
    • The issue maybe resolved as Duplicate, Incomplete, or Cannot Reproduce if appropriate (see #Resolution). All issues resolved with a resolution other than "Fixed" should not have a Fix Versions set, (they were not fixed!) Their Fix Version should be "Unknown".
    • The issue may be linked to other related issues.
    • The issue may be assigned to someone else in a better position to review and/or resolve.
    • The Priority may be adjusted
    • Other attributes may be changed as appropriate, such as Components, Affects Version, Security Level, Original Estimate, etc.
  3. Assignee selects Start Progress and works to resolve the issue
    • For Tasks, if there is nothing explicit for the QA team to test, then please Close the issue.
  4. QA team verifies resolution of issue and adds a comment with details of the testing.
    • If verification fails, then it is Reopened and re-assigned for further work, and the Affects Version is updated to include the version tested.
    • If verification succeeds and there are no previous releases to merge to, then QA should Close the issue
    • In the process of verifying the issue, if you discover a different problem, create a new issue to capture it, rather than re-opening the current issue and re-using it; reserve re-opening only if the original problem is still present.
    • Some issues can not be easily verified and may require special testing conditions or input from developers.
  5. Release Manager merges the issue to previous supported and affected releases
    • The associated merge status is set to Resolved
    • The issue is Closed when all merges to previous releases have been completed

Anchor
Create Issue Detailed Instructions
Create Issue Detailed Instructions
Create Issue Detailed Instructions

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Issue Type

Definition for Sakai

Bug

An error in design or implementation which directly impedes a user from achieving their expected result.

Task

A new capability being added to Sakai.

Feature Request

A desired capability, for inclusion in a future release of Sakai; ideas that come with resources interested in implementing them are more likely to be developed than those offered with the hope that someone else will step forward to do the work.

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Contributed Patch

A community-contributed patch to a particular version of Sakai. The origin of such issues may lie in Bugs or Feature Requests which Sakai has not yet evaluated for implementation. Under such circumstances a linked issue is generally created by cloning the original issue in order to track Sakai's work on the issue. [Use at your own risk!]

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Branch

An experimental branch of code, which may or may not be merged back into the main code after the experiment completes; identified in SVN by a branch named with the Jira Key.

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