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  • 2 - Find out when a particular action in a site happened
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This helps Support Staff and Developers.

  • Support staff need to know this to answer questions like "I thought I submitted my assignment last night, but my instructor says he doesn't have it."
  • Developers need to know this for troubleshooting code errors.

Like the previous use case, at Michigan, we've done this on request in two ways. If the action happened 24 hours ago, we can look in NetTracker, filter by the site id, then look at all the events that have taken place. If the action happened less than 24 hours ago, we can query the production database for essentially the same information.

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  1. Again, the weakness here is in the events - all tools need to have a configurable list of standard events.