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Below is a working table summarizing the issues raised by the End-User Support community. The group is now actively working to flesh out the summaries to reach a point at which we can engage developers in formulating and implementing solutions.

End-User Group members who are acting as monitors will want to read the JIRA Introduction .


Tool

JIRA

Problem Summary

Comments

Disposition

Assignments

SAK-7938

Allow a group of students to submit / be graded for a submission

Currently a feature request.
(Robin Hill, Rita Pavolka)

Vote if desired.

Assignments

SAK-14746

Allow multiple revisions of assignment submissions

already available at IU
Done, for 2.7: Instructor can specify number of revisions allowed before due date.
(Robin Hill, Rita Pavolka)

No action necessary.

Assignments & Gradebook

In progress, Contrib: Assignments2

Confusion about where grade is entered / coming from

(Robin Hill, Rita Pavolka)

Assignments2

Assignments & Gradebook

SAK-4123

The ability to create assignments which are calculated only if the student submits.

True extra credit, where omission still allows 100%.
(Robin Hill, Rita Pavolka)

Vote if desired.

Chat

SAK-816

Ability to Instant Message / Chat with users who appear in the users online window

(Rita Pavolka)

 

Chat

 

more accurate chat room presence information

(Rita Pavolka)

 

FCK Editor

 

Doesn't work on all platforms - lack of accessibility using JAWS

(Trisha Gordon)

 

FCK Editor

 

Have one FCK Editor that works same way across all tools

(Trisha Gordon)

 

FCK Editor

 

improve functionality for copy/paste from Word and generic copy/paste

(Trisha Gordon)

 

FCK Editor

 

Improve image / attachment workflow

(Trisha Gordon)

 

File Picker

 

All Sakai tools should easily allow relative linking to resources within a site

 

 

Forums

 

Confusion around topics / threads (how to get started)
Forums generates a large number of support tickets because it is unclear to users what they are supposed to do to setup the tool and when they are finished.  To Robin's point, most users create a forum (thinking of it as a topic) and are confused as to why their students can't reply to it.

Inconsistent terminology, one too many levels

(Jon Hays)
Possible Solutions:

  1. RHill: Ideally, allow adding a thread at the entry level; then allow adding subordinate and superordinate (or linked) threads at any level?
  2. Better Instructions
  3. A Template that provides default Forum(s) - does jForum do this?

 

Forums


Easily show the content of messages without clicking on each title

(Jon Hays)

 

Forums

SAK-5568

Forums searchable via search tool

(Jon Hays) being worked on for Sakai 2.7

 

Forums

SAK-11740

User receives a notification when forum posting is made

(Jon Hays)

 

Global

SAK-386

ability to save/archive all site setup information to an external file

 

End-user ability to archive entire sites

Global

SAK-2248

Ability to use the browser's 'back' button

 

Vote if desired

Global

 

Add intuitive email notification to all tools that do not have this feature (e.g., forums, gradebook, etc.)

Would need to create JIRAs for all tools that do not have email notification features - or request to centralize email notification into one service

Vote if desired

Global

SAK-3760

Default mathematical font ability in all tools

Not sure if JIRA is appropriate, but seems related

Vote if desired

Global

 

Hardwired English through the system

This seems to go against internationalization. Beth Kirschner would be the one to ask.

Remove from vote?

Global

 

It will be great if a user is addressed by his/her own name. Example. Hi (Name) welcome to the course site for (course code).

Might need to be a plugin into FCK Editor

Ability to display user / site name in custom text

Global

SAK-10208, SAK-14228, etc.

Make all tools group-aware

Would need to create JIRAs for all tools that do not have group-aware features

Vote if desired

Global

 

making restoration of deleted items simpler for site owners

 

End-user ability to restore deleted items

Global

 

Much better interlinking between tools

This is probably too general to be actionable by a developer

Remove from vote?

Global

 

Problems with blank email messages

This is more of a bug... not specific enough

Remove from vote

Global

 

Sakai tools need selective release based on quiz/assignment/gradebook completion or grade


Ability to set release date based on assignment completion or grade

Global

 

Set forth naming convention of buttons to provide more consistent user interface


Vote if desired

Global

SAK-792

Student View needed across all tools

Being addressed in 2.6?

Remove from vote?

Global

SAK-2243

There are no timeout reminders or ability for a user to refresh their session.


Timeout popup warning for users

Gradebook

 

ability to drop low/high grade(s)

 

 

Gradebook

SAK-14428

Ability to have a different grading scale per Student

 

 

Gradebook

 

add bonus points/extra credit setup wizard

 

 

Gradebook

 

Gradebook should allow more flexibility in column types (alpha, calculated, etc)

 

 

Gradebook

SAK-7947

No calculated column

 

 

Gradebook

 

Optional setup wizard

 

 

Help

 

Documentation & Best Practices need to be in a coherent & central location

 

 

Help

 

Lack of documentation in Spanish

 

 

Home

 

Ability to customize home layout by end user

 

 

Home

 

Show recent activity of all tools

 

 

Melete

 

When a content section is edited, the content type can't be changed

 

 

Permissions

 

a 'reset to default' option

 

 

Profile / Roster

 

Permissions don't work correctly re: images

 

 

Resources

 

Ability for institution to create automatic folders

Already possible via site templates - create a template with specified folders

NONE

Resources

SAK-800

Add ZIP / UNZIP facilities to resources - fix so far is full of holes and doesn't save to a user's desktop like it should.

 

 

Resources

SAK-5567

allow specific folders in resources to be marked as non-searchable

depends on search tool as well

add option in folder / item permissions for contents to be marked as non-searchable

Resources

 

Details not easily found

Students can see description, but obscured under "Actions > View Details"

Add option to show content of "description" field below resource items - similar to show body of announcement messages

Resources

SAK-11772

New MS Office XML files are not recognized - need Mime types

 

Add Mime types for Office 2007/2008 types (e.g., .docx .xlsx)

Resources

 

see which files have not been viewed

 

Add color flags for "unread" resource items, similar to forums functionality for unread items.

Resources

SAK-5804 ?

Show recent changes (e.g., last 10 edited/added files)

 

Add color flags for "new" resource items, similar to drop box functionality for new items.

Resources

SAK-13492

sort out HTML pages / HTML page fragments in Resources

 

Add <head> and <body> tags to HTML resources.

Resources

 

The same exact file, when saved as a resource in different sites, should be saved to the system only once

???


Resources

 

Uploaded files (and folders) with non ASCII characters on their names generated inaccessible URL's.

So should the system prevent non-ASCII?

Prevent non-ASCII characters from being part of a resource file name (or replace them automatically)

Resources

SAK-8159

Versioning ability

This is a large issue... does there need to be a "checkout" mechanism? Copies of every version saved, like a wiki? Thoughts??

Add Versioning Capabilities to Content Hosting, Resources Tool, and WebDAV

Samigo

 

cannot change settings and default templates

 

 

Samigo

 

I would like to see an expansion on the question types. Allow for drag and drop ability

 

 

Samigo

 

In matching type questions one would like students to click on the item in column A and then click the correct distracter in column B.

 

 

Samigo

 

Matching item needs additional distracters in the column of distracters.

 

 

Samigo

 

option to release a quiz to particular students

Can the "allow retake" feature satisfy this requirement?

 

Samigo

 

question pools created by an instructor can't be accessed by another instructor

This is implemented in 2.6 (SAK-14147).

 

Samigo

 

Reformat the table of contents so that it is easy to read

 

 

Samigo

 

Rename the buttons so they are more intuitive. Also provide pop ups or warning to catch user before they commit to any course of action

 

 

Samigo

 

Tests and Quizzes data loss - Since the answers are not saved on a page until a student hits the Save and Continue button, students have lost some of their answers when Sakai's time-out was reached.

There will be an auto-save feature in 2.7 (contributed by Charles from Rutgers).

 

Site Browser

 

The 'find sites' tool should present a link to a site if the person doing the searching has access.

 

 

Site Browser

 

Users can not easily find joinable sites since the search entry needs to match site title string without errors and other information can not be searched

 

 

Site Info

 

Ability to display role within site to user (allow user to know they are a student/instructor/ TA in a given site)

 

 

Site Info

 

Improved participant management: for example, ability to import/export csv list of participants IDs, select all participants option to remove/inactivate, hooks into other directory services (e.g, LDAP).

 

 

Site Info

 

Instructions in page Manage Access of Site Info tool are confusing

 

 

Tab Management

 

more drop down is not intuitive

 

 

WebDAV

SAK-11149

Doesn't work correctly in Windows Vista / Mac

Inconsistent, cyberduck for Mac, need a fix in Sakai rather than a local patch
(Jeff Ziegler)

 

WebDAV

Currently 36 unresolved items

Poor integration - does not work correctly or consistently

Basically, WebDAV is and has been consistently problematic for Sakai users since the first instance of Sakai went into production . Although Sakai User Support staff offer various workarounds and temporary fixes where possible, it is often the case that the workaround does not work for all users and, in most cases, the user's reported issue is resolvable only by development. As there is no track lead responsible for WebDAV in Sakai, historically it has been the case that WebDAV problems have been addressed sporadically. WebDAV is a vital, integrated part of Sakai, and the inability of a large number of Sakai users to use WebDAV within Sakai should be viewed as a consistent loss of functionality that needs to be addressed in some organized fashion. We ask that Sakai resources be directed toward an effort to categorically and systematically resolve the continuing problems our users face in using WebDAV or to develop an alternative to the use of WebDAV within Sakai. (Jeff Ziegler)

 

Wiki

 

A simple, intuitive workflow to add an image to a blog or wiki.

(Trisha Gordon)

 

Wiki

 

Ability to delete / rename pages

(Trisha Gordon)

 

Wiki

 

Ability to delete comments

(Trisha Gordon)

 

Wiki

 

Multiple wikis set up like the web content tool

(Trisha Gordon)

 

Wiki

 

True WYSIWYG tool - (FCK ???)

(Trisha Gordon)

 

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1 Comment

  1. For suggestions relating to Melete and JForum I would suggest forwarding them on to the etudes group, which has their own, separate Jira and requirements process (http://etudes.org).