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Welcome to the Sakai End-User Support Group!


The End-Use Support Group is on hiatus, with regular meetings suspended, as it awaits a leader.  Meanwhile, see the resources below, updated occasionally.

FACULTY:  Sakai is a collegial family of instances that differ somewhat in their configuration and implementation, to suit the purposes of the particular school.  The open-source components are the software and its interfaces and the Help files, and they are tailored and integrated on installation.  So the best documentation resource for faculty is the institution's own experts.  If that does not satisfy your needs, try the following web pages offered by institutions during a community discussion in September 2010, along with the other resources below:

Oxford: http://weblearn.ox.ac.uk/info
Rutgers:  http://sakai.rutgers.edu  ("How do I...?")
Texas State:  http://tracsfacts.its.txstate.edu



This is a place where the Sakai community can:
  • Share tutorials and documentation to support Sakai end-users
  • Exchange Best Practices for training and consultation
  • Discuss ideas and share end-user experiences
  • Pose & answer questions


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If you have come to this page directly (and see no embedding), please refer back to the main End-User Support Group page for news and status.

Training, Tutorials, Documentation, Consulting Resources & Presentations

If you have end-user support experience help the community grow by sharing. If you're new or have limited resources feel free to use and revise this content, sharing the outcome. All are encouraged to engage in dialogue about your-own end-user support experience, as well as your experience with this community peer sharing process.
In order to add/edit the resources below, you must have a Confluence account (see directions link below).

Click Here to Add/Edit a Resource

Click Here for Directions on How To Add a Resource

Training Resources (for Workshops)

Title

Creating Institution

Description

Format

Link

Intro to Basics workshop notes

Michigan

General notes for basics workshop for instructors

Word Doc

Notes document

Info about our Training Workshops

Michigan

Email - Basic info about our Sakai training workshops

Word Doc

Information document

Handout for Project Site training

Michigan

Handout for setting up, adding people, and tool tips for project sites

Work Doc

Handout document

Workshop Handouts

Georgia Tech

Handouts for workshops on various training topics

Web Link

Georgia Tech Workshops

Workshop Instructor Scripts

Virginia Tech

Instructor notes and outlines for various workshops.

Word Doc

Virginia Tech Instructor Scripts

Training Course Selection Guide

Virginia Tech

A flowchart diagram illustrating the sequence of workshops a participant should complete.

PDF

Virginia Tech Training Course Selection Guide

Workshop Handouts

Virginia Tech

Handouts for workshops on various training topics

Web Link (to PDFs)

Virginia Tech Handouts

Workshop Outlines

Texas State

Outlines for training workshops

Word Doc

Workshop Outlines

Tutorial Resources (video and written documentation)

Creating Institution

Description

Format

Link

Michigan

Describes instructor activities, corresponding tools, and examples

Web Link

Instructor Activities Web Page

Michigan

Using citations, library reserves, and other library tools

Web Link

Library Tutorials

UC Berkeley

List of procedural documents to address common training needs

Web Link

UC Berkeley How To Library

U of Windsor

How-To documents, workshop listings, tips and help

Web Link

U of Windsor's CLEW Info Site

Charles Sturt University

Pedagogical and technical support for teaching and collaborating with CSU Interact

Web Link

CSU's Support for Staff Site

Mount Holyoke College

Quickstart Guide, tool usage guides, links to others' training materials

Web Link

Mount Holyoke Training & Support

University of Wyoming

All online course site instructors are asked to read this.  Not comprehensive; contains the five or six points most essential to continued successful use of each of our platforms.  Scroll down to "For WyoSakai Instructors."

Web Link

Online Course Minima

Texas State University

Videos of faculty interviews about how they use Sakai

Web Link

Faculty videos

Stockholm University

Students and instructors discuss how they use Sakai for teaching & learning (language: Swedish)

Web Link

Using Sakai Video

Saginaw Valley State University

Tool-centric video tutorials. Brand identity is avoided as much as possible, so other institutions might be able to utilize these for a while if they cannot make their own

Web Links

Student Support Video Tutorials
Additional Video Tutorials

Stanford University

FAQ, Quick Start Guides, Tips, Video Tutorials, Known Issues, Release Notes

Web Link

CourseWork Help Resources

Indiana University

Indiana University offers generic "how-to" screencasts for Sakai training purposes. Learn how you can use the generic screencasts and customize them with your institution's skin.

Web Link

Video: Customizing IU Screencasts with Your Institutions's Skin

University of Delaware

Sakai@UD User Training website. Includes videos and handouts.

Web Link

Sakai@UD User Training

Georgia Tech

FAQs, instructor guide, workshop handouts, video tutorials, and training information

Web Link

T-Square Project Site

Etudes, Inc.

Tutorials and user documentation for Melete - content authoring and learning sequencing tool.

IMS CP & pdf

http://etudes.org/release/melete/

Etudes, Inc.

Tutorials and user documentation for Jforum - Discussion & Private Messages tool

IMS CP & pdf

http://etudes.org/release/discussion/

Virginia Tech

Recorded workshops, Video Tutorials, Handouts (FAQs, Quick-Start Guides, Student Guide, workshop handouts), Videos, Code Updates, Known Issues, etc.

Web Link

Texas State University

Videos, documentation, instructor FAQs

Web Links

Oxford University

Overview and Catalog of Support Resources, including the videos and Step-by-Step Guides listed below

Sakai site

WebLearn Portal

Oxford University

Videos for faculty

List of links to screen-capture presentations

Videolist

Oxford University

Step-by-Step Guides (tool-indexed)

List of links to PDF documents

SBSGlist

Samoo

Spanish video tutorials - Tutoriales de vídeo en español

Youtube videos

Samoo eLearning Youtube Channel

University of Hull

The help Wiki contains a range of documentation that will support the use of Sakai

Wiki linking to various formats including screen casts

http://tinyurl.com/ebridge-help-wiki

Resources for Writing and Customizing Documentation

Title

Creating Institution

Description

Format

Link

Serving Custom Content with the Sakai Help Tool

Michigan

How to create and maintain content for the Sakai Help Tool

Word Doc

How To Customize

Custom Help Docs

Michigan

Includes custom help pages & user information

Web Link

Michigan Help

Custom Help Docs

Indiana

Includes video tutorials & custom help pages

Web Link

Indiana Help

Custom Help Docs

UC Berkeley

Each edited help page is a separate branch in our local Sakai build

Web Link

UC Berkeley Help Tool
*UC Berkeley Help

Custom Help Docs

Rutgers

Custom Help Pages for Tools & Site Creation

Web Link

Rutgers Help

Custom Help Docs

Yale

Custom Help Pages and FAQs

Web Link

Yale Help

Custom My Worskpace

Yale

Custom My Workspace for Helpful information, featured stories, MOTD, etc.

Web Link

Yale My Workspace

CSU Interact Help

Charles Sturt University

Customised Help to replace Sakai Help - some tool names changed, links to CSU tools, links to additional materials, placed in CSU context

Web Link

CSU Interact Help

Support Wiki

Brock University

Early-development help pages & user information

Web Link

Brock University Sakai Wiki

Custom Help Docs

Virginia Tech

Custom & Default Help Pages

Web Link

Virginia Tech Scholar Help

UFP-UV FAQ

Universidade Fernando Pessoa

FAQ Pages

Web Link

UFP-UV FAQ

University of Hull

University of Hull

Custom help pages

Web pages

eBridge Help Pages

Consulting Resources

Title

Creating Institution

Description

Format

Link

Consulting Services for Sakai

SakaiPedia

List of firms and individuals provide general contracting and consulting services for Sakai

Web Link

Sakai Consultants Web Page

Resources for End-User Support Staff

Title

Creating Institution

Description

Format

Link

Knowledge Base & Quick Tips

Michigan

Knowledge Base for common support questions & known issues
User: "sakaiuser@yahoo.com" Password: "Sakai"

Web Link

UMich Knowledge Base

Site Administrators FAQ

Oxford

Knowledge Base for common support questions & known issues

Web Link

http://wiki.oucs.ox.ac.uk/weblearn/SakaiAdministratorFaq

Knowledge Base Articles

rSmart

Over 600+ articles on the use & maintenance of Sakai

Email for Access

jonny.brown@rsmart.com
(she will send the current month's password for RSB guest login ID)

Use Cases for Authoring

Authoring Group

The use cases developed on this page can reveal and explicate support issues.

Confluence page

Authoring Summit - Use Cases

Knowledge Base Articles

Virginia Tech

Over 120+ articles on common questions and issues.

Web Link

End-User FAQs

Virginia Tech

FAQs, Resources, and Support Questions and Answers

PDF

VT Quick-Start: FAQs, Knowledge, and Resources

Presentations with Sakai Support Orientation

Title

Creating Institution & Person

Description

When/Where Presented

Link

Customizing Your Project Site - Beyond the CMS

University of Michigan; Sean DeMonner

Advanced customization scenarios.

Winter 07, Sakai Newport Beach

Confluence Presentation Page

Real-Time Sakai Support

Panel; Sean DeMonner; Jeff Ziegler; Kevin Brokamp; Derek Ramse

Walk through of complex Support scenarios and questions from the audience addressed in real time

Summer 07, Sakai Amsterdam

Confluence Presentation Page

Supporting Sakai: Lessons from the University of Michigan

University of Michigan; Sean DeMonner

This was a reprise of the presentation given in Austin with updated information and additional insights.

Summer 06, Sakai Vancouver

Confluence Presentation Page

Black Belt Support

University of Michigan; Sean DeMonner

This session will review several technically advanced scenarios in Sakai customer support.

Summer 06, Sakai Vancouver

Confluence Presentation Page

Creating Sharable Sakai Screencasts for Your Institution

Indiana University' Amy Neymeyr, Carol Rhodes

Indiana University offers generic "how-to" screencasts for Sakai training purposes. Learn how IU came to this point, and how you can use the generic screencasts and customize them with your institution's skin.

Summer '08, Paris

Confluence Presentation Page

Support on a Shoestring

Texas State University; Whitten Smart

The presentation highlights tools, practices, and programs that help 3 people support over 30,000 users

Summer '10, Denver

PDF File


Communications & Organization
Current Workgroups and Issues
End-User Support Resources
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