End-User Support Meetings

Added by Steve Lonn, last edited by Steve Lonn on Oct 07, 2008  (view change)

Next Meeting: October 14th
TIME: 11:30am EDT

Moderator: Rita (IU)
Notes: ???

Sakai001 Web Bridge

  • IP Address: 156.56.240.9
  • Telephone: 812-856-7060
  • Conference Code: 348 #
  • PIN: 72524 #

Working Agenda:

  1. Virginia Tech Conference
    1. Who is attending? Who is presenting?
    2. BOF needed?
  2. Getting suggestions / feedback from users – what do we do with them once we have them?
    1. IU's Enhancement Process
    2. Others (e.g., Michigan's "suggestion box")
    3. Other methods / ideas
    4. Feeding suggestions into Sakai development: JIRA, Priorities, etc.
  3. Workgroup Reports
    1. Custom End-User Documentation
    2. Help Tool Revision
    3. Screencasts & Multimedia Instruction
  4. Other Issues or Projects That Need Workgroups?
    1. Are there pain-points in Using / Supporting Sakai that are not addressed by current workgroups?
    2. Other projects that the DG: USER community should be aware of (e.g., something happening in the Pedagogy group that is Support-related)
  5. Other issues / topics
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